Terms of service.
Last updated 3 August 2026 · Plain English on purpose
This sets out how things actually work between us, written so it’s readable. It hasn’t been reviewed by a solicitor yet. If anything here contradicts what we’ve agreed directly, what we agreed wins.
Who you’re dealing with
Hahkeemi b. is a sole trader based in the United Kingdom. Contact is by email or Discord, both linked from the site.
What you’re buying
You buy videos, priced by length. Short form is anything vertical under about a minute; long form is longer horizontal work. A video is one finished edit delivered as a download link.
Prices can change. Anything you’ve already paid for is unaffected, and existing clients keep the rate they joined on where I’ve said so.
Paying
Payment is upfront, through PayPal. Your videos are held for you as soon as it clears. After-hours requests are different: PayPal holds the surcharge without taking it, and it’s only charged if I accept. If I can’t do it, the hold is released in full.
When you get your videos
- Pick a delivery date in your portal and I’ll hit it.
- Leave a video undated and it lands by the end of a week I fit it into.
- If I’m going to miss a date, I’ll tell you before it happens with a new one.
- I can only start once you’ve sent usable footage. Deadlines assume I have it.
Revisions
Unlimited and free, on every video, always. There’s no cap and no per-change fee. Changes normally come back within one working day.
Videos you don’t use
Unused videos roll into the following month. If they’re still unused after that, they expire. You’ll be emailed before that happens.
Refunds
Once I’ve started work on a video it isn’t refundable — the time is spent. If you’ve paid for videos and nothing has been started, message me and we’ll sort something out. I’d rather fix a problem than keep money from someone unhappy.
If you’re buying as a consumer rather than a business, you may have a 14-day right to cancel under UK distance-selling rules. That right doesn’t apply once you’ve asked me to start straight away and work has begun.
Who owns the work
You do, once you’ve paid. Full rights to use, post, monetise and edit however you like, with no credit required.
I’d like to show finished work in my portfolio. If you’d rather I didn’t, say so and I won’t — no explanation needed. You’re responsible for having the right to use the footage, music and assets you send me.
What I won’t edit
I’ll turn down work that’s hateful, harassing, sexual involving minors, or clearly illegal. If that happens I’ll refund you in full.
Ending it
You can stop whenever. Take a break or close your account from your portal at any time, with no notice and nothing to cancel. Closing removes your personal details; order records are kept because I’m legally required to.
If something goes wrong
Tell me first — most things are fixable in a message. Nothing here removes rights you have under UK consumer law. These terms are governed by the law of England and Wales.